Intelligent voice AI capability unified scheduling system

A technology of intelligent voice and dispatching system, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of scattered management, underutilization of resources, waste, etc., to improve efficiency, improve reusability, and lower threshold Effect

Pending Publication Date: 2022-03-15
IND BANK CO
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Common intelligent voice products or projects, such as intelligent customer service, intelligent outbound calls, intelligent quality inspection, etc., have a situation of "fighting on their own" during the deployment

Method used

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  • Intelligent voice AI capability unified scheduling system
  • Intelligent voice AI capability unified scheduling system
  • Intelligent voice AI capability unified scheduling system

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Embodiment Construction

[0028] The present invention will be described in detail below in conjunction with specific embodiments. The following examples will help those skilled in the art to further understand the present invention, but do not limit the present invention in any form. It should be noted that those skilled in the art can make several changes and improvements without departing from the concept of the present invention. These all belong to the protection scope of the present invention.

[0029] The invention provides a unified scheduling system for intelligent voice AI capabilities. When intelligent applications need to use AI capabilities such as language-to-text, text-generated language, intention recognition, and emotion detection, a unified scheduling center is introduced in the middle, and the scheduling center provides unified Interfaces to export AI capabilities to smart applications; downward docking and integration of basic AI atomic capabilities provided by various suppliers.

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Abstract

The invention provides an intelligent voice AI capability unified scheduling system. The system comprises a basic capability docking unit, a basic capability integration unit and a unified interface output unit. The basic capability docking unit directly accesses AI voice basic capability; the basic capability integration unit combines and matches a plurality of basic capabilities to form a new capability; and the unified interface output unit performs interface service standardization on the basic capability or the new capability formed after integration, and calls an external application system. According to the invention, by constructing a set of intelligent voice AI center, unified scheduling and management of AI capabilities are provided, reusability of voice services is improved, complexity and limitation caused by direct connection of various intelligent applications with AI basic capabilities of different suppliers are solved, the threshold of intelligent application construction is reduced, and efficiency is improved.

Description

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Claims

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Application Information

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Owner IND BANK CO
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