Method and system of fast assigning and replying messages in network community
A network community and post technology, applied in the Internet field, can solve problems such as low efficiency, failure to meet timely and efficient user experience requirements, etc., and achieve the effect of improving the efficiency of replying posts, improving the timeliness of replying posts, and efficient communication channels
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[0023] Such as figure 1 As shown, the method for quickly assigning replies to online community posts in the present invention uses a method based on the combination of background cloud data and instant messaging to effectively solve the problems of rapid assignment and timely reply to community posts.
[0024] Specifically, such as figure 1 As shown, the method for quickly assigning replies to network community posts of the present invention includes:
[0025] Step S1: the background server of the network community builds an index for posting and replying keywords of various posts;
[0026] Step S2: When a user posts a post, the background server of the network community extracts the keywords of the post, and queries the corresponding index keywords to match the answer record, and sends the matched answer record together with the user's post to the post corresponding to the instant message technical staff;
[0027] Step S3: The technician receives the prompt of the instant mes
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