Power supply enterprise customer satisfaction evaluation method based on partial least square method

A technology based on partial least squares and enterprise customers, applied in the field of power supply enterprise customer satisfaction evaluation method and computing equipment based on partial least squares, can solve the problems of few applications, no model verification, only applicable customer satisfaction index, etc. , to achieve the effect of ensuring practicality and improving accuracy

Inactive Publication Date: 2018-08-24
STATE GRID LIAONING ELECTRIC POWER CO LTD SHENYANG POWER +5
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  • Application Information

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Problems solved by technology

As far as China is concerned, although some research has been done on user satisfaction, there are still many problems: First, the research on Chinese user satisfaction is qualitative and can only help companies establish a user-centered management concept. The implementability and maneuverability of the index are not very strong; secondly, China's national customer satisfaction index is only applicable to a few industries such

Method used

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[0034] Hereinafter, exemplary embodiments of the present disclosure will be described in more detail with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure can be implemented in various forms and should not be limited by the embodiments set forth herein. On the contrary, these embodiments are provided to enable a more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0035] figure 1 Is a block diagram of an example computing device 100. In the basic configuration 102, the computing device 100 typically includes a system memory 106 and one or more processors 104. The memory bus 108 may be used for communication between the processor 104 and the system memory 106.

[0036] Depending on the desired configuration, the processor 104 may be any type of processing, including but no

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Abstract

The invention discloses a power supply enterprise customer satisfaction evaluation method based on a partial least square method and also a computing device. The method includes the following steps: acquiring user satisfaction index variables, wherein the user satisfaction index variables comprise a plurality of latent variables and observational variables; building an internal model on the basisof all the latent variables, wherein the internal model represents internal relations among the latent variables through regression coefficients; constructing an external model based on the latent variables and the corresponding observational variables, wherein the external model represents external relations among the latent variables and the corresponding observational variables through load coefficients; calculating load coefficients in the external model and regression coefficients in the internal model; and updating the external model and the internal model according to the load coefficients and the regression coefficients, and combining the updated external model and the updated internal model to form a user satisfaction model so as to evaluate satisfaction of electric power users.

Description

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Claims

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Application Information

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Owner STATE GRID LIAONING ELECTRIC POWER CO LTD SHENYANG POWER
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