Method for providing user service, electronic device, and computer-readable storage medium

[0030] figure 1 A flowchart showing a method for providing user services provided by an embodiment of the present invention, the method may be executed by an electronic device, such as a terminal device or a server device. In other words, the method can be executed by software or hardware installed on the terminal device or the server device. The server includes, but is not limited to: a single server, a server cluster, and the like. As shown in the figure, the method includes the following steps.

[0031] Step S1: Receive the question sent by the user.

[0032] For example, a user sends a question about sensitive skin.

[0033] Step S2: Receive a scheduled operation triggered by customer service.

[0034] For example, it can be scheduled to grab an order by clicking or sliding.

[0035] Before this step, it may also include: the step of verifying customer service information, the verification includes collecting and verifying information such as the qualifications of the...

[0043] figure 2 A flowchart showing a method for providing user services provided by another embodiment of the present invention, the method may be executed by an electronic device, such as a terminal device or a server. As shown in the figure, the following steps are also included before step S1.

[0044] Step S11: Automatically generate test questions, and send the test questions to the customer service.

[0045] In the preset question bank, automatically select questions to generate test questions, and send the test questions to the customer service.

[0046] Step S12: receiving the replies from the customer service to the test questions, and automatically scoring the customer service based on the replies and preset answers.

[0047] When the score of the customer service task is inaccurate, an objection message can be sent to start manual scoring, thereby obtaining a more accurate customer service score.

[0048] Step S13: When the score is higher than a preset threshold...

[0057] image 3 A flowchart showing a method for providing user services provided by another embodiment of the present invention, the method may be executed by an electronic device, such as a terminal device or a server. As shown in the figure, the following steps are also included after step S4.

[0058] S5: Receive information input by the user.

[0059] Users can describe their problems more specifically.

[0060] S6: Based on the user's question and the information input by the user, automatically formulate a beauty plan for the user, and the beauty plan includes commodity information that needs to be purchased by the user.

[0061] The embodiment of the present invention can preset the preset relationship between the question and the beauty plan, and based on the user's question and the information input by the user, automatically formulate a beauty plan for the user, and the beauty plan includes product information that needs to be purchased by the user. For example, ...