4 results about "Quality assurance" patented technology

The present invention provides a test strip for measuring a signal of interest in a biological fluid when the test strip is mated to an appropriate test meter, wherein the test strip and the test meter include structures to verify the integrity of the test strip traces, to measure the parasitic resistance of the test strip traces, and to provide compensation in the voltage applied to the test strip to account for parasitic resistive losses in the test strip traces.

A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

The invention discloses a system, a method and equipment for controlling network access, and aims to solve the problem that the service quality of a mobile network can be improved only by increasing network construction cost. In the invention, service signal requiring quality assurance in a first call is transmitted by first access control equipment; and other service signals in the call except the service signal requiring the quality assurance are transmitted by second access control equipment. By the invention, different service signals in the call can be transmitted by different access control equipment, so that the service signal requiring the quality assurance can be transmitted by backhauling resources with quality assurance, other service signals without requiring the quality assurance can be transmitted by wideband backhauling resources in low cost; therefore, under the condition of not increasing network construction cost, the transmission quality of the service signal requiring the quality assurance is ensured.

In order to provide in-region, interLATA service, a bell operating company (BOC) must provide telecommunications service to competitive local exchange carriers (CLEC) in a non-discriminatory manner. To demonstrate that the BOC service to the CLEC is non-discriminatory, the BOC provides a series of performance measures to regulatory agencies and to the CLEC. A system and method is described for ensuring the quality of those performance measurements. The system and method provide for identifying sub-processes within a performance measurement process (PMP), identifying critical audit points within each sub-process, and implementing control measures corresponding to each critical audit point. The system and method help to eliminate the need for time-consuming and expensive third-party audits of the PMP.