System and method for performance measurement quality assurance
Inactive Publication Date: 2008-01-29
AT&T DELAWARE INTPROP INC
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- Abstract
- Description
- Claims
- Application Information
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Benefits of technology
[0024]An embodiment of the present invention provides numerous advantages over conventional approaches to PMP quality assurance. A data warehouse containing all the data necessary to provide the service quality measures and the process to ensure the accuracy of those measures provides a competitive advantage over a BOC who lacks either the data warehouse or the quality assurance process or both.
[0025]By helping to ensure that the PMP measures are accurate and verifiable, an embodiment of the present invention prevents errors that might prevent a bell operating company (BOC) from gaining timely approval to provide in-region, interLATA service. A delay in gaining approval will result in an opportunity cost to the BOC, the loss of access to the long-distance telephone market—a 98 billion-dollar market in 1999, according to statistics published by the FCC.
[0026]Further, by ensuring the accuracy of the SQM reports generated by the PMP, an embodiment of the present invention allows the BOC to avoid paying voluntary self-effectuating mechanism (VSEEMS) penalties to competitive local exchange carriers (CLEC) unnecessarily.
[0027]Also, by providing a single integrated source of quality assurance information for the PMP, an embodiment of the present invention allows the BOC to avoid the time and expense involved in third party testing.
[0028]An embodiment of the present invention also provides a single, integrated, comprehensive repository of PMP QA informat
Problems solved by technology
In general, federal law prohibits BOCs from providing interLATA service.
Compiling and reporting the performance measures is a complex process.
The complexity is due primarily to the complexity of the underlying system necessary to provide telecommunications service.
But third-party audits are both time consuming and expensive.
Conventional methods of ensuring the quality of a PMP are inadequate.
No efficient and reliable method exists to ensure that PMP reports are produced accurately and reliably each month.
Additionally, when a new measure is added to the PMP process, conventional systems are unable to provide audit information sufficient to allow an auditor to understand the purpose and possible effects of the change in a timely and efficient manner.
Additionally, without sufficie
Method used
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Embodiment Construction
[0035]Embodiments of the present invention provide a system and method for ensuring the quality of a performance measure in a telecommunications network. In order to comply with an incumbent local exchange carrier statutory requirement for providing in-region, interLATA telecommunications service, a Bell Operating Company (BOC) maintains a performance measurement process (PMP). The PMP of the embodiment described herein comprises a process for compiling, merging and summarizing ordering, provisioning and other data related to the provision of telecommunications services in order to generate service quality measurement (SQM) reports.
[0036]Rigorous quality assurance and change control procedures are essential to the reporting of accurate service quality measurements. The accuracy of the measures is further ensured through the use of independent testing. An embodiment of the present invention ensures that PMP quality assurance processes are that of sufficient accuracy to satisfy independe
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In order to provide in-region, interLATA service, a bell operating company (BOC) must provide telecommunications service to competitive local exchange carriers (CLEC) in a non-discriminatory manner. To demonstrate that the BOC service to the CLEC is non-discriminatory, the BOC provides a series of performance measures to regulatory agencies and to the CLEC. A system and method is described for ensuring the quality of those performance measurements. The system and method provide for identifying sub-processes within a performance measurement process (PMP), identifying critical audit points within each sub-process, and implementing control measures corresponding to each critical audit point. The system and method help to eliminate the need for time-consuming and expensive third-party audits of the PMP.
Description
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