ETC whole network service voice intelligent quality inspection system

A voice and intelligent technology, applied in the field of ETC network-wide service voice intelligent quality inspection system, can solve the problems of high error rate, time-consuming, low efficiency, etc., and achieve the effect of improving capture and distribution efficiency and avoiding errors

Pending Publication Date: 2022-08-02
HIGHWAY MONITORING & RESPONSE CENT MINIST OF TRANSPORT OF THE P R C
View PDF0 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Based on the existing ETC service, the national 95022 hotline and customer service personnel generate a large number of voice and text records every day. In order to improve the service quality and facilitate the supervision and assessment of industry services, the quality inspection work is carried out simultaneously. The original quality inspection is purely manual task assignment and Manual qualit

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Examples

Experimental program
Comparison scheme
Effect test

Example Embodiment

[0039] Example:

[0040] see Figure 1-5 , an ETC whole network service voice intelligent quality inspection system, including the following steps:

[0041] S1, quality inspection assignment: the administrator assigns work according to the actual work needs;

[0042] S2, the system distributes evenly or manually: after the administrator releases the assignment task, the administrator will manually distribute or the system will distribute it evenly;

[0043] S3, receiving tasks: the quality inspector receives the quality inspection tasks manually assigned by the administrator or evenly distributed by the system;

[0044] S4, quality inspection score: after the completion of the quality inspection, the quality inspector will carry out the scoring;

[0045] S5, Result release: After completing the inter-grading, after being reviewed by the administrator, the result will be released;

[0046] S6, confirm the results and appeal: After the results are released, the agent will certi

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses an ETC whole network service voice intelligent quality inspection system, and belongs to the technical field of road traffic. S2, system average distribution or manual distribution; s3, receiving a task; s4, quality inspection scoring; s5, score release; s6, confirming the score and the appeal; s7, the quality inspector can add the record to the case library; s8, approving by an administrator; s9, entering a case library; according to the method, the full-amount system quality inspection of the voice text work order can be realized, and the score is obtained; the grabbing and distribution efficiency of the manual quality inspection tasks is improved, and errors in the task distribution stage are avoided; quality inspection results can be traced, inquired, appealed and modified; the service level of ETC whole network service personnel can be assessed; the system can carry out full monitoring and scoring on voice and text work order records formed by whole network ETC, can also carry out task capturing and distribution of manual quality inspection, forms manual quality inspection results, feeds back the results to related personnel, and can provide appeal and carry out secondary manual re-check quality inspection.

Description

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Owner HIGHWAY MONITORING & RESPONSE CENT MINIST OF TRANSPORT OF THE P R C
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap