51results about "Special service for subscribers" patented technology

A system for scheduling a conference between callers includes a database that stores scheduling information indicating at least a start time, a duration, and a maximum number of callers for one or more scheduled conferences, the scheduling information reflecting available conferencing resources. A server complex coupled to the database communicates, to a requesting Internet Protocol (IP) user, at least one page including one or more scheduling input fields. The server complex receives scheduling input from the requesting IP user for a requested conference according to the scheduling input fields. The server complex accesses the database to determine, according to the scheduling input, whether sufficient resources are available for the requested conference. If so, the server complex allocates at least some available resources to the requested conference and generates confirmations of the requested conference for communication to the callers.

An automation benefit of an automated call processing center is quantified as saved agent-time by gathering event-sequence data for a plurality of calls received by the call processing center; calculating an amount of time a task would take if performed by an agent instead of by an automated unit, wherein the task is capable of being performed by the automated unit; examining the event-sequence data to determine whether the task, which is capable of being performed in the automated unit, actually was performed in the automated unit for the plurality of calls; determining an automation rate for the task by calculating what percentage of calls involving the task actually was performed by the automated unit; and calculating an automation benefit by multiplying the automation rate by an amount of agent-time saved by performing the task in the automated unit instead of by an agent, wherein the amount of agent-time saved corresponds to the amount of time the task would take if performed by an agent.

A system for loading application identifiers to a mobile device includes a mobile device, a card device insertable into the mobile device, and an application center. The card device is adapted to determine an effective mobile device identifier of the mobile device, and transmit the effective mobile device identifier to the application center. The effective mobile device identifier is based at least in part on the result of a process performed by the card device. The application center is adapted to (1) determine zero or more allotted application identifiers and zero or more application identifiers of applications loaded on the mobile device based at least in part on the effective mobile device identifier, (2) identify at least one application identifier of the zero or more allotted application identifiers which does not form part of the zero or more application identifiers of applications loaded on the mobile device, and (3) load the at least one application identifier to the mobile device.

A social networking mobile software application for particular mobile device which allow end users on their mobile devices to view profiles of themselves that contain images and/or videos while simultaneously hearing and audio description of their ad via wireless connection to the internet and/or cellular provider data network using streaming or intact multimedia file.

The invention discloses a conference record generation method based on a telephone conference and a device. The method comprises steps that voice content acquired by each conference terminal is acquired; the voice content is converted into text content; conference record is generated according to the text content, and the conference record is stored and/or is sent to a designated address. Through the method, the voice content recorded by each conference terminal is automatically converted into the text content by utilizing the voice identification technology, the conference record is generated according to the text content, so the conference record of the telephone conference is automatically generated, tediousness in manual conference recording can be avoided, operation efficiency is improved, and a telephone conference system is made to be more intelligent.

Methods, apparatuses, and systems enabling an information exchange system allowing for the transmission of a message carrier containing at least one message code along with video and television data, as well as subsequent capture and decoding of the message carrier to identify the at least one message code. As discussed herein, implementations of the invention can be used in connection with an electronic commerce and data interchange system featuring a Universal Digital Assistant (UDA) that facilitates financial transactions and data interchange, as well as dissemination, management and exchange of commercial information (e.g., advertising, promotions, sales announcements, and the like) and personal information (e.g., address and other contact information, driver's license number, and memberships). The invention, in one implementation, provides an end-to-end e-commerce solution that can transform a mobile phone/PDA (Personal Digital Assistant) into a Universal Digital Assistant configured to receive data (e.g., advertising, promotions, and sales announcement information) based on message codes encoded into message carriers disseminated through advertising and content from analog and digital television broadcasts, television receivers, the Internet, wireless signals, radio broadcasts, satellite broadcasts, and print media.

A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.

A method for communication and for displaying an interactive avatar or hologram corresponding to a remote party.

A user of a mobile phone photographs himself/herself, and sends a password to an authentication server. After the authentication server authenticates the user, the mobile phone stores the photographed image of the user in a memory accessible only by authentication software. When the authentication software detects a billing apparatus at the time the user makes a purchase, the image is read from the memory and displayed while an indicator is on. A store clerk can confirm whether the person carrying the mobile phone is the legitimate user by judging whether the face image matches the person and whether the indicator is on at the same time.

Devices, systems and methods are disclosed which enable a user of a communications device to receive a notification of a priority and a context of a call before answering the call. A caller records a short phrase to be played on the callee's device either in place of ringing or following a predetermined amount of rings controlled by the callee's preferences. Among the callee's preferences is a selection of priority, such as among low, high, and critical. When callee's communications device is in any of these modes, every incoming call is intercepted giving the caller the opportunity to provide a short phrase for the context of the call and choose a priority level. This short phrase is played on the callee's communications device if the specified priority of the call matches or exceeds the current mode set on the callee's communications device, and the callee may answer. If the specified priority of the call falls below the current mode set, then the short phrase and priority are saved, but the call is ignored. Optional device configuration allows a special tone, vibration pattern, or beep to occur on the callee's communications device indicating a call has been ignored. The recorded phrase can then be reviewed on demand. The above solution can also be extended to provide a quick glimpse into the voicemail, either in place of the current tone indicating a voicemail has arrived, or immediately following.

A user interaction network operating system that manages interactions within the multimedia communication center has an external media layer (83) that manages the media connections between users and the communication center, a media layer (83) that handles user interactions and routes events to enterprise agents and knowledge workers. a workflow layer (85); and an internal media layer (87) that manages the media contacts with agents and knowledge workers. The workflow layer captures each transaction, prepares a text version of at least a portion of each non-text transaction, extracts knowledge from the text transaction or the text version of the non-text transaction and stores it in a knowledge base for later routing and other used in management functions. Associate all transactions, text versions, and extracted knowledge at storage for future analysis and use.

Apparatus, method, media and signals for controlling a wireless communication appliance are disclosed. A method implemented by the apparatus, media and signals involves producing a message signal comprising an address portion and a payload portion, in response to an action signal received at an adjunct apparatus, causing the adjunct apparatus to perform a function identified in the payload portion when the address portion satisfies a condition and transmitting the message signal to the wireless communication appliance when the address portion fails to satisfy the condition.

Vehicle operation safety systems having mobile device operations that replaces distracting functions with non-distracting functions and allowing for insurance premium reductions from enforcement of use of such a mobile device.

Methods and systems route requests for service in a call center. A non-transitory computer-readable medium stores data representative of a queue of customers waiting to be serviced. A processor queues a request for service initiated by a customer. Data output is sent to the customer to ascertain the customer's cause for the request via a data communication channel. Data input is received from the customer via the data communication channel. The data input indicates the customer's cause for the request. An agent is identified from a plurality of agents suitable to address the customer's cause for the request. The customer's position is adjusted in the queue based on the identified agent. A routing instruction is determined about routing the request to the identified agent.

The invention discloses a credit recording service method and system which is based on mobile terminal, the method includes: step one, recording information and relationship information of associator; step two, mobile terminal applies and downloads personal credit recording; step three, personal associator brings forth personal credit recording when he consumes at enterprise associator, identification equipment reads and obtains the personal credit recording serial number or input personal credit recording serial number by hand, then judging whether it is online, if it is online, enter step four, if else enter step five; step four, validating; step five, identification equipment reads the personal credit recording at home, accomplish consumption and add this recording to the identification equipment. The system includes: a service provider and terminal identification equipment; thereinto the service provider is a service group which includes: center service group and a local service system. The mobile terminal uses two dimension code identification and validating technique to record and manage client credit recording.

A method for providing assistance to a distressed vehicle having a damaged wheel component includes establishing geographically diverse assistance point facilities and wheel component warehouse facilities, receiving an assistance request regarding the vehicle, identifying an assistance point facility in the vehicle's vicinity, transmitting information and authorization to the assistance point facility, directing the repaired vehicle to visit a dealer, providing dealer authorization to replace the loaner wheel component with a new wheel component, and directing shipment of the loaner wheel component to an assistance point facility. Each facility maintains an inventory of loaner wheel components. Assistance requests include information on vehicle location, vehicle damage, and wheel component requirements. Transmitted information reveals the vehicle location and enables identification of the loaner wheel component corresponding to the vehicle's wheel component requirements. Transmitted authorizations authorize service calls to repair the vehicle by replacing the damaged wheel component with the loaner wheel component.

This invention relates to a communication system (200), user equipment (201,211) and method of performing a conference call. The communication system (200) employs discontinuous transmission and has a plurality of user equipment (201, 211, 213, 215) and a fixed network (205, 207, 208). It further comprises a speech metric processor (225) for determining if speech is originating at the user equipment. The system also comprises a silence descriptor frame generator (229) which generate silence descriptor frames if no speech is originating and a conference call processor (231) for determining if a call involving the user equipment is a conference call. Furthermore the communication system comprises means (229, 239) for suppressing silence descriptor information of the silence descriptor frames if the call is a conference call. The invention is applicable to cellular mobile radio communication systems such as UMTS.

The invention relates to a transmission method and a transmission system and a transmission device of a multicast/broadcast business MBMS. A high speed sharing data sending entity is arranged in a wireless accession network side and a high speed sharing data receiving entity is arranged in an equipment side of user. The invention is characterized in that the method comprises: the high speed sharing data sending entity of the wireless accession network sends a MBMS data packet to the equipment side of the user in a high speed downstream grouping accession transmission way; the high speed sharing data receiving entity in the equipment side of the user receives the MBMS data packet. The invention embodiment realizes providing transmission of the MBMS data packet in downstream sharing channel in the high speed downstream grouping accession transmission way via arranging the high speed sharing data sending entity in the wireless accession network side and arranging the high speed sharing data receiving entity in the equipment side of the user, so as to improve transmission speed of the MBMS.

The invention relates to a polyphonic ringtone business system and an implementation method based on converged communication. The polyphonic ringtone business system and the implementation method based on converged communication include that a called client-side orders the polyphonic ringtone business with a music portal module in advance. A calling client-side sends a call request to a call control module. The call control module extracts account information of the called client-side and sending to a business authentication module and meanwhile calls for a request to retransmit the account information to the called client-side. The business authentication module sends a business authentication request to the music portal module based on the account information of the called client-side. The music portal module authenticates the authentication request, and sends ordering information to the business authentication module if the authentication is passed, and meanwhile sends a authentication password to a music library. A polyphonic ringtone broadcast module downloads the polyphonic ringtone scheduled by the called client-side in the music library according to the ordering information, and sends the polyphonic ringtone to the calling client-side after a code stream switch of the polyphonic ringtone. The polyphonic ringtone business system based on converged communication is simple in structure, easy to realize, and low in cost. Polyphonic ringtone business which is personalized and low in cost can be provided for users.

The disclosed method to display video multimedia ring comprises: once receiving the called ringing signaling, the called MSC sends address weight information signaling to video multimedia ring platform, the latter resends the reset signaling to the calling MSC to recognize and send connection information to the calling terminal; or after receiving signaling, the called MSC sends same signaling to calling MSC through the platform; the calling MSC decides whether the called terminal signs up the business, yes to send preset signaling to the calling terminal for terminal negotiation and build video multimedia link for display. This invention has no effect to charge.

A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.

A method and apparatus for exchanging user-specific data from a mobile network (104) to a service application (108A1) needing certain user data for providing a requested service to a mobile user (100). A unique Application User Identification (AUID) code is generated and assigned to a combination of the mobile user and the application. The assigned AUID code is then sent to the application. A request for the needed user data is received from the application together with an AUID code. It is then determined whether the application is allowed to retrieve the requested user data. If so, the requested user data is retrieved based on the received AUID code, and is sent to the application. The procedure may be implemented in a single data control server (114), enabling efficient control and communication of user data between a mobile network and service applications.

The embodiment of the invention discloses a communication method and communication equipment. The method comprises the steps that when existence of a first communication request transmitted by first user equipment is detected, communication request prompting information is transmitted to second user equipment; a communication allowing instruction transmitted by the second user equipment for responding to the communication request prompting information is received; the communication allowing instruction is responded, and a first communication link with the first user equipment is established; and first voice information transmitted by the first user equipment through the first communication link is transmitted to the second user equipment. Therefore, answering success rate of incoming calls of the communication equipment can be enhanced by the communication method and the communication equipment.

The invention discloses an anti-interference conference telephone comprising a telephone host, a host loudspeaker, a host microphone, a plurality of headsets and a plurality of headset jacks. An audio processor connected with the host loudspeaker and the host microphone is arranged in the telephone host. The plurality of headset jacks are arranged in the telephone host, are connected with the audio processor, and are respectively and internally provided with a detection switch. The headsets are respectively provided with a headset earphone and a headset microphone. The headsets are connected with the audio processor through the plurality of headset jacks. When each headset is inserted in the corresponding headset jack, the corresponding detection switch cuts off connection between the audio processor and the host loudspeaker as well as connection between the audio processor and the host microphone and connects the headset and the audio processor after detecting the insertion of the headset. By employing the design, participants of a conference can insert the headsets in the headset jacks so that external interference to the conference is avoided.