User intention recognition method and device and electronic equipment

一种用户意图、识别方法的技术，应用在计算机领域，能够解决训练模型等问题

Pending Publication Date: 2022-07-19
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the target intent mining method cannot efficiently mine high-quality user intent data from massive, high-noise, and unlabeled user dialogue data. provide better service

Method used

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Embodiment Construction

[0074] In order to make the above objects, features and advantages of the present application more clearly understood, the present application will be described in further detail below with reference to the accompanying drawings and specific embodiments.

[0075] refer to figure 1 , showing a flow chart of steps of an embodiment of a method for identifying user intent of the present application, which may specifically include the following steps:

[0076] Step 102: Acquire the user dialog data to be processed.

[0077] In the specific implementation, a large number of users' smart phones, tablet computers, personal computers and other electronic devices are installed with dialogue applications. Based on the dialogue applications, users can communicate with customer service through text or voice, so as to help users through dialogue applications. Solve various types of problems.

[0078] In the dialogue application, with the growth of time, a large number of unmarked dialogue...

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Abstract

Embodiments of the invention provide a user intention identification method and apparatus, and an electronic device. The method comprises the steps of obtaining to-be-processed user dialogue data; clustering the user dialogue data by adopting at least two clustering algorithms to obtain a clustering result; obtaining an intersection between the clustering results as a target clustering result; and performing user intention recognition according to the target clustering result to obtain user intention data. According to the embodiment of the invention, the clustering results corresponding to the at least two clustering algorithms are utilized, the intersection of the two clustering algorithms is reserved as the target clustering result, and only the high-quality target clustering result is reserved, so that high-quality user intention data can be obtained when user intention recognition is carried out based on the target clustering result.

Description

technical field [0001] The embodiments of the present application relate to the field of computer technologies, and in particular, to a method for identifying user intent, a device for identifying user intent, an electronic device, and a storage medium. Background technique [0002] With the rapid development of the Internet, various applications built on the Internet have emerged one after another. In order to improve the user's application experience, it is usually necessary to mine the user's user intent data to provide users with services that match their user intent. [0003] However, the target intent mining method cannot efficiently mine high-quality user intent data from the massive, high-noise, and unlabeled user dialogue data. Just like this, it is also impossible to train various models based on the user intent data to provide users with provide better service. [0004] Therefore, how to obtain high-quality user intent data is an urgent problem to be solved. S...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/35G06F40/279G06F40/35G06K9/62G06N3/04G06N3/08
CPCG06F16/3329G06F16/3344G06F16/35G06F40/279G06F40/35G06N3/04G06N3/084G06F18/23213G06F18/2135
Inventor 林廷恩黎槟华武玉川李永彬孙健
Owner ALIBABA GRP HLDG LTD
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