Online customer service system based on intelligent voice question and answer

The invention provides an online customer service system based on intelligent voice question answering, which comprises a server, a client and a seat end, the client and the seat end are respectively connected with the server, the client comprises an intelligent session service module, an artificial session service module, a self-service module, a queuing/message leaving module, a service evaluation module and a voice response module, and the intelligent session service module is connected with the seat end. The seat end comprises an online session module, an evaluation management module, a message management module and a business work order processing module, the server is provided with an intelligent dialogue engine, and the intelligent dialogue engine is used for realizing real-time dialogue between the intelligent robot and a client. The system can provide high-quality intelligent response service for customers through the robot, so that the service pressure of customer service seats is relieved, the intelligent level of customer service channels is improved, and the requirements of service distribution, customer queuing waiting time reduction, manual service request reduction, labor cost reduction, customer service experience improvement and the like are met.