Emotion early warning method, system and device and storage medium

An early warning system and emotion technology, applied in the field of emotion recognition, can solve the problems of inability to accurately distinguish the extreme degree of emotion and low accuracy of emotion judgment, achieve strong real-time performance, high recognition accuracy, and improve service quality

Pending Publication Date: 2021-03-09
CTRIP COMP TECH SHANGHAI
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AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to overcome the defect that the extreme degree of emotion cannot be accurately distinguished by using the ke

Method used

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  • Emotion early warning method, system and device and storage medium
  • Emotion early warning method, system and device and storage medium
  • Emotion early warning method, system and device and storage medium

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Experimental program
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Embodiment 1

[0055] This embodiment provides a kind of emotion early warning method, such as figure 1 As shown, the emotional early warning methods include:

[0056] Step 11. Obtain the message text corresponding to the current conversation.

[0057] Step 12: Process the message text corresponding to the current dialogue to obtain the corresponding word vector.

[0058] Specifically, it includes the data preprocessing of the message text, mainly including converting traditional Chinese to simplified, uppercase to lowercase, removing special punctuation marks, etc., and then mapping the message text into word vectors after word segmentation, so that words have semantic information. This is a commonly used means in the prior art, and will not be repeated here.

[0059] Step 13: Input the word vector into the emotion recognition model for classification to obtain the emotion recognition result corresponding to the current dialogue, and the emotion recognition model is used to recognize the emoti

Embodiment 2

[0065] This embodiment provides a kind of emotional early warning method, and this embodiment is compared with embodiment 1, and its difference is, as figure 2 As shown, the emotional early warning method also includes:

[0066] Step 10, train the deep learning model to obtain the emotion recognition model.

[0067] Such as image 3 As shown, the specific steps of step 10 in this embodiment include:

[0068] Step 101, collect sample dialog message texts.

[0069] Step 102, process the sample dialogue message text to obtain corresponding sample word vectors.

[0070] Firstly, data preprocessing is performed on the sample dialog message text, which mainly includes converting traditional Chinese to simplified Chinese, converting uppercase to lowercase, removing special punctuation marks, and word segmentation.

[0071] Each word segmentation of the sample conversation message text is mapped to a sample word vector, so that the words have semantic information.

[0072] Step 103

Embodiment 3

[0093] This embodiment provides an emotional early warning system, such as Image 6 As shown, the emotional early warning system includes an acquisition module 21 , a vector module 22 , an identification module 23 and an early warning module 24 .

[0094] The obtaining module 21 is used to obtain the message text corresponding to the current conversation.

[0095] The vector module 22 is used to process the message text corresponding to the current dialogue to obtain a corresponding word vector;

[0096] Specifically, the data preprocessing of the message text includes converting traditional Chinese to simplified Chinese, uppercase to lowercase, and removal of special punctuation marks. This is a commonly used method in the prior art and will not be described here.

[0097] After the message text is segmented, it is mapped to a word vector, so that the words have semantic information.

[0098] The recognition module 23 is used to input the word vector into the emotion recogniti

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Abstract

The invention discloses an emotion early warning method, system and device and a storage medium, and the method comprises the steps: obtaining a message text corresponding to a current conversation; processing the message text corresponding to the current dialogue to obtain a corresponding word vector; inputting the word vectors into an emotion recognition model for classification to obtain an emotion recognition result corresponding to the current dialogue, the emotion recognition model being used for recognizing emotions corresponding to the message text; and generating emotion early warninginformation according to the emotion recognition result corresponding to the current dialogue and the emotion recognition result of the historical dialogue corresponding to the current dialogue. Compared with a traditional keyword matching method, the method has the advantages that the recognition accuracy is high, the real-time performance is high, and timely corresponding processing can be performed according to the prediction result so as to improve the dialogue service quality.

Description

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Claims

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Application Information

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Owner CTRIP COMP TECH SHANGHAI
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