Call-out processing method and device, storage medium and electronic equipment

一种处理方法、呼账单的技术，应用在通信领域，能够解决耗费人力资源、效率低等问题，达到提升外呼效率的效果

Active Publication Date: 2021-11-30
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides an outbound call processing method and device, storage medium and electronic equipment, with the purpose of solving the problems of the existing manual outbound call method, which requires a lot of human resources and low efficiency

Method used

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Embodiment Construction

[0047] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0048] As used herein, the term "comprise" and its variations are open-ended, ie "including but not limited to". The term "based on" is "based at least in part on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one further embodiment"; the term "some embodiments" means "at least some embodiments." Relevant definitions of other terms will be given in the description below.

[0049] It should be noted that concepts such ...

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PUM

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Abstract

The invention provides an outbound processing method and device, a storage medium and electronic equipment, which can be applied to the financial field or other fields, and can be used for obtaining an outbound bill through a CASS system; respectively executing an outbound operation for each communication number included in the outbound bill, after a call with the target user is successfully established, obtaining a user intention of the target user, if the user intention represents that the target user is not in a busy state currently, querying the target user based on a preset query text, after response information of the target user responding to the inquiry is received, taking the response information as outbound result data of the target user, and sending the outbound result data to the CASS system, wherein the target user is a user corresponding to the communication number corresponding to the currently executed call-out operation. The outbound bill is obtained through the CASS system, automatic outbound is carried out based on the outbound bill, the outbound result data is sent to the CASS system, and manual intervention is not needed, so that the outbound efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to an outbound call processing method and device, a storage medium, and electronic equipment. Background technique [0002] For service industries such as insurance, banking, and telecommunications, a large number of outbound calls (outbound calls) are required to communicate with customers. [0003] At present, basic-level salespersons log in to the CASS system to obtain outbound bills, make manual outbound calls based on the outbound bills, and manually upload outbound call results. With the increase of outbound call bills, a lot of human resources are required, and less efficient. Contents of the invention [0004] The present application provides an outbound call processing method and device, a storage medium and electronic equipment, aiming to solve the problems of the existing manual outbound call method that consumes a lot of human resources and has lo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/527H04M3/51
CPCH04M3/527H04M3/5166Y02D30/70
Inventor 陶华飞许彬彬汪素芳
Owner BANK OF CHINA
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