Verbal language analysis

Pending Publication Date: 2021-09-09
VRBL LLC
View PDF12 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

This patent improves verbal language analysis by providing real-time or near real-time metrics and views for users in conversations. It also provides an objective metric to determine the effectiveness of conversations.

Problems solved by technology

Currently, verbal conversation analytics are limited in their effectiveness because they do not incorporate Verbal Intelligence (VI) into analytics being produced.
The lacking negatively impacts the success of Call Centers and Customer Service Representatives throughout the world, as well as the management effectiveness in many different types of organizations.
A low level of VI negatively affects all interpersonal relationships.
The effectiveness of telephonic business communication is limited by certain neurological responses that potentially limit the amount of trust the communicating individuals have with one another.
The result is reduced sales, reduced customer service, increased training, increased turnover and / or hiring costs.
However, none of these mechanical solutions address increasing the personal effectiveness of a user / conversant.
However, the conversationalist can be completely unaware of many of the factors.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Verbal language analysis
  • Verbal language analysis
  • Verbal language analysis

Examples

Experimental program
Comparison scheme
Effect test

case 5

[0072]Use IT—Problem: User generally unfamiliar with software; Solution: Sell more products and solutions; Results can be measured

case 6

[0073]Use Recruiting / Staffing—Problem: A lot of falsifying and misleading information traded between the recruiter and recruit; Solution: Ability to screen recruits for “non-skill related” competencies. Ability of recruiter to establish a level of trust with potential recruit; Results can be measured

case 7

[0074]Use Fundraising—Problem: Lack of planning, poor support materials, not recruiting enough help; Solution: Ability of fundraiser to better sell the “mission” of the organization; Results can be measured

[0075]Use Case 8: Collection service—Problem: Aggressive dialing, Poor services, Trust; Solution: Ability of the collector to establish a win-win situation with the debtor; Results can be measured

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

Verbal language analysis is provided to users. The user enrolls or subscribes for verbal language analysis or analytics. The user carries out or conducts a conversation with a third party. An intelligence device associated with the user records the conversation. The intelligence device performs verbal language analysis on the conversation. The verbal language analysis generates individual metrics for verbal factors of energy, word count, inflection, tone (e.g. pitch and sentiment), rate, and / or the like. A verbal intelligence index is determined from the individual metrics using aggregation, averaging, weighted averaging, and / or the like. An interface component generates views to display to the user for review of the conversation to facilitate better verbal performance during current and in future conversations.

Description

CROSS REFERENCE TO RELATED APPLICATIONS[0001]This application claims the benefit of U.S. Provisional Patent Application Ser. No. 62 / 984,655, entitled “VERBAL LANGUAGE ANALYSIS” filed on Mar. 3, 2020. The entirety of the above-noted application is incorporated by reference herein.BACKGROUND[0002]Currently, verbal conversation analytics are limited in their effectiveness because they do not incorporate Verbal Intelligence (VI) into analytics being produced. The lacking negatively impacts the success of Call Centers and Customer Service Representatives throughout the world, as well as the management effectiveness in many different types of organizations. A low level of VI negatively affects all interpersonal relationships.[0003]The effectiveness of telephonic business communication is limited by certain neurological responses that potentially limit the amount of trust the communicating individuals have with one another. While the issues and solutions may be articulated during a call, t...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): G10L25/06G06N20/00G06F3/16G10L15/16
CPCG10L25/06G06N20/00G06Q30/0201G10L15/16G06F3/167G06Q30/0203G10L25/48G10L15/26G06F40/30G06F40/20H04M2203/357H04M3/5175
Inventor PISCZAK, SPENCER NEILPISCZAK, CHANDLER EMERSONSTEVENSON, JAMES BUERY
Owner VRBL LLC
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap