Adaptive device-initiated polling

a technology of adaptive devices and polling, which is applied in the field of management systems including adaptive device-initiated polling, can solve the problems of blocking external systems from accessing on-site devices, prohibitively expensive direct connections between all the equipment and the central server system, and firewalls disallowing conta

Inactive Publication Date: 2007-04-05
PARAMETRIC TECH CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

One very common hurdle that companies wishing to deploy remotely connected devices face is the network infrastructure that is deployed at the customer site.
In particular, to provide direct connections between all the equipment and the centralized server system would often be prohibitively expensive.
One difficulty with such approaches is that security measures frequently block access to on-site devices by external systems.
Frequently, when the external system seeks to initiate contact with the device without first having received a request from the device, the firewall disallows the contact.
Users are presented with a challenging decision between bandwidth utilization and responsiveness of the device.
If the polling rate is set too low, a user may have to wait up to the entire polling period in order to contact the device to begin performing diagnostics or data capture.
If the polling rate is set too high, the device is responsive, but may use too much enterprise system bandwidth adding to the ongoing telecommunications cost of the system and posing scalability problems as the number of devices grows.

Method used

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Embodiment Construction

[0017] The present system and method provides a mechanism for a remotely monitored device to dynamically adjust the rate at which the device initiates a connection to its enterprise based on condition within the device or through device operator assistance. For example, a device may be configured to normally contact an enterprise system once a day. However, if a fault condition is detected within or signaled by the device, the polling rate would automatically be adjusted to an increased rate for an increased period. In addition to increasing the polling rate, the device also sends a problem report to the enterprise system. The enterprise system then notifies a service technician and / or customer service agent that a fault condition has occurred and that the device is requesting service. As a result, the service technician provides rapid notification that the device has encountered a fault condition, rather than having to wait until the end of the polling period. This rapid notificati...

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PUM

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Abstract

A method includes periodically sending a polling call to an enterprise system outside the firewall at a first polling rate during normal operating conditions, monitoring for a fault condition, periodically sending polling calls to the device outside the firewall at a second polling rate when a fault condition is detected, the second polling rate being higher than the first polling rate. The second polling rate is used as result of a fault condition. The method also includes sending a problem report with the polling calls when the fault condition is detected.

Description

[0001] This application is a continuation-in-part of U.S. application Ser. No. 10 / 028,126 filed Dec. 20, 2001 which is hereby incorporated by reference in its entirety.BACKGROUND [0002] 1. Field of the Art [0003] The present disclosure generally relates to management of devices having a microprocessor and, more particularly, to management systems including adaptive device-initiated polling. [0004] 2. Background and Relevant Art [0005] Remote connectivity to equipment in the field has become a common practice for many Original Equipment Manufacturers (OEMs). The equipment is frequently distributed over a broad geographical region and often involves hundreds if not thousands or tens of thousands of individual devices. A centralized server system is often used to provide connectivity between the OEMs and the equipment. This connectivity allows the OEM to be much faster in resolving problems with the equipment, in part at least because a centralized server system allows the OEM to manag...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F15/173G03G15/00G06F11/273H04L29/06H04L29/08H04N1/00
CPCG03G15/5075G06F11/2294H04L29/06H04N1/00344G06F11/26H04L67/025H04L67/12H04L67/02H04L69/329H04N2201/0015H04L9/40G06F11/2221G06F11/3051G06F11/327H04L43/065H04L43/103H04L63/0236
Inventor TAYLOR, JOHN LOUISCANOSA, JOHN THOMAS
Owner PARAMETRIC TECH CORP
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