Managing and control system based on sensitive content perception

A content perception, management and control system technology, applied in the field of power marketing management system and customer service, can solve the problems of inconsistent assessment requirements, reduced customer satisfaction, corporate image impact, etc., to improve corporate quality and social comprehensive satisfaction, improve internal Work efficiency and work quality, the effect of improving product quality

Inactive Publication Date: 2016-08-17
STATE GRID TIANJIN ELECTRIC POWER +1
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Benefits of technology

This patented technology helps companies optimize their interactions with customers while ensuring they are satisfied at all times. By understanding how people want or have specific things like products that meet certain requirements, this system predicts which ones will be better than others and adjust accordingly. Additionally, these systems help organizations focus on meeting new demands without sacrificing performance. Overall, this technology allows firms to streamline operations efficiently and provide greater benefits through continuous improvement efforts towards higher levels of employee engagement.

Problems solved by technology

This patented describes two technical problem areas that exist when analyzing how well an electricity company manages its sales performance. Firstly it lacks effective tools for understanding what users want or need more than just making them aware about their product's qualities like usable hours (service time). Secondly there may be issues with meeting these demands due to insufficient monitoring during peak times such as overwhelming demand peaks. Thirdly they often only consider basic factors like cost per kilowatt hour (C/kW), utilization rate, etc., but neglect important aspects related to user experience including preferences and expectancy.

Method used

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  • Managing and control system based on sensitive content perception
  • Managing and control system based on sensitive content perception
  • Managing and control system based on sensitive content perception

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Embodiment Construction

[0024] The embodiments of the present invention will be described in further detail below in conjunction with the accompanying drawings. It should be emphasized that the following embodiments are illustrative, not restrictive, and should not be used as limitations of the present invention.

[0025] A management and control system based on sensitive content awareness, such as figure 1 As shown, the system includes a sensitive content processing system and a collaborative business processing system,

[0026] Among them, the sensitive content processing system further includes a sensitive information collection unit, a sensitive information analysis unit, and a sensitive business early warning analysis unit,

[0027] Sensitive information collection unit: such as figure 2 As shown, including collecting business process data and collecting business work order content data, and then sending the collected data to the sensitive information analysis unit;

[0028] Among them, the busi

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Abstract

The invention relates to a managing and control system based on sensitive content perception. The system includes a sensitive content processing system and a cooperation service processing system, wherein the sensitive content processing system further includes a sensitive information acquisition unit, a sensitive information analysis unit and a sensitive service early warning analysis unit. The sensitive content processing system conducts analysis and selection on service flow data and service work order content data and conducts early warning mark output on corresponding content work order. The cooperation service processing system starts a corresponding cooperation service flow and defines the started cooperation service flow is composed of which specific service steps. According to the invention, based on the sensitive content perception, the system establishes quality management and control based on sensitive content perception, addresses the problems of inefficient cooperation service processing and low client satisfaction, conducts qualitative and quantitative analysis on sensitive information, forms real-time online early warning of sensitive service and guarantees ability of processing sensitive service.

Description

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Claims

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Application Information

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Owner STATE GRID TIANJIN ELECTRIC POWER
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